British Airline Pilots Association (BALPA) said that the $8.4 billion Terminal 5 at Heathrow Airport has become a source of “acute embarrassment” over passenger woes over bags and cancellations due to snow (worst April snowfall in 19 years). The pilots demanded resignation of BA’s CEO Willie Walsh over the fiasco. Mr. Walsh took “responsibility for what happened” but did not offer his resignation.
It has been reported that around 28,000 of bags
are still awaiting discovery (some in Scotland, Italy and elsewhere) or delivery
that are being sorted manually!
BALPA pilots are planning a strike (tentative June 2008) in its fight with BA management over “pay and working conditions”.
(You can read more here and here.)
For what actually went wrong on Thursday read this
