Terminal 5 Update: British Airways ousts two for the fiasco
April 15, 2008 by Airline Blogger
It is about time that some accountability is assigned for the fiasco. The Terminal 5 fiasco is supposed to cost British Airways around $8+ billion. Two senior managers - Gareth Kirkwood (Director of Operations who handled logistics of transfer to Terminal 5) and David Noyes (Director of Customer Service who supervised staff training), have been ousted. (more here)
What about the CEO Willie Walsh?
Is it possible for me to find out which flights were cancelled from Heathrow to Aberdeen on 6th April 2008. I need the info because I am about to sue BA for a reund of my money. They claim the plane was only 1hour 09 mins late. In fact, the flight was cancelled. I was there trying to get on a non-existent flight.
Jay Tanna
[...] 5 has taken new victim or should I say guilty as charged. Mark Butler, Managing Director of London’s Heathrow [...]